TERMS & CONDITIONS
BE PROFESSIONAL
Last Updated: 26 October 2026
Welcome to the BE PROFESSIONAL website. By accessing our website, browsing our products, or placing an order, you agree to the following Terms & Conditions. Please read them carefully before using our website or purchasing our products.
1. About Us
BE PROFESSIONAL is a premium haircare brand offering professional haircare products, including hair treatments, shampoos, conditioners, hair masks, and styling essentials for salon professionals and home users.
For any questions regarding these Terms & Conditions, please contact us using the details provided on our website.
2. Use of Our Website
By using this website, you agree to use it only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the website.
You must not misuse our website, attempt unauthorized access, introduce malicious software, or engage in fraudulent activities.
3. Product Information
We make reasonable efforts to display accurate product descriptions, images, prices, sizes, ingredients, and other product information.
Product colours and appearance may vary slightly depending on screen settings, lighting, or photography. Please read the product label, ingredients, directions, and precautions before use.
We reserve the right to correct genuine errors in product information, subject to applicable law.
4. Pricing and Payments
All prices are displayed in Indian Rupees (INR), unless otherwise stated. Applicable taxes, shipping charges, and other fees will be displayed where relevant during checkout.
Orders are subject to successful payment and acceptance by BE PROFESSIONAL. We reserve the right to cancel an order in cases of suspected fraud, payment failure, inventory errors, or other legitimate reasons, subject to applicable law. Any refund due will be processed according to our refund policy and applicable legal requirements.
5. Orders and Order Confirmation
Placing an order constitutes an offer to purchase the selected products. An order confirmation message does not necessarily mean the order has been dispatched.
We may contact you to verify order details or address discrepancies. If an order cannot be fulfilled, we will inform you and arrange any applicable refund.
6. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timelines communicated at checkout or through order updates.
Delivery timelines are estimates and may be affected by courier delays, weather, operational disruptions, or circumstances beyond our reasonable control. Customers are responsible for providing complete and accurate shipping details.
Please contact our customer support team if your order is delayed, damaged, or marked as delivered but has not been received.
7. Returns, Replacements and Refunds
Returns, replacements, and refunds are governed by our separate Return, Refund and Cancellation Policy, which should be read alongside these Terms & Conditions.
For hygiene and product-safety reasons, opened or used haircare products may be ineligible for return except where required by applicable law or where a product is defective, damaged, incorrect, or otherwise qualifies under our stated policy.
Please report any delivery damage, incorrect product, or suspected defect promptly and provide supporting photographs or other requested details where reasonably necessary.
Nothing in this section limits any rights available to consumers under applicable law.
8. Product Use and Safety
Our products must be used according to the instructions and precautions provided on their packaging.
Customers should review ingredients before use and perform a patch test where advised. Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice when necessary.
Professional chemical treatments should be used only in accordance with product-specific instructions and appropriate professional precautions. Results may vary depending on hair type, condition, previous treatments, and correct application.
Product descriptions are intended to provide information and do not constitute a guarantee of identical results for every customer.
9. Intellectual Property
All website content, including brand names, logos, product images, text, graphics, designs, and other materials owned by or licensed to BE PROFESSIONAL, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, or commercially use our content without prior written permission, except where permitted by law.
10. Promotions and Offers
Promotional offers, discounts, and special deals may be subject to separate conditions, eligibility requirements, validity periods, and stock availability.
We reserve the right to modify or discontinue promotions in accordance with applicable law and the terms communicated for the relevant offer.
11. Third-Party Services and Links
Our website may contain links to third-party websites or use external services such as payment gateways and delivery providers. These services may be governed by their own terms and privacy policies.
BE PROFESSIONAL is not responsible for independent third-party content or services, except to the extent required by applicable law.
12. Limitation of Liability
To the extent permitted by applicable law, BE PROFESSIONAL shall not be liable for losses arising from improper product use, failure to follow product instructions, or temporary website interruptions beyond our reasonable control.
Nothing in these Terms & Conditions excludes or restricts liability or consumer rights that cannot lawfully be excluded or restricted under applicable law.
13. Privacy and Personal Information
Your personal information is handled in accordance with our Privacy Policy. By using our website, you acknowledge that you have had the opportunity to review that policy.
Please refer to our Privacy Policy for details about the information we collect, how it is used, and the choices available to you.
14. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website, or legal requirements.
The revised version will be published on this page with an updated date. Changes will apply as permitted by applicable law.
15. Governing Law and Disputes
These Terms & Conditions are governed by the laws of India. Disputes will be handled by the courts or other competent authorities having jurisdiction under applicable law, without limiting any consumer rights or remedies available to you.
16. Contact Us
For questions, concerns, or assistance regarding these Terms & Conditions, please contact:
Brand: BE PROFESSIONAL
Email: beprofessionalcustomercare@gmail.com
WhatsApp: +91 91526 24211
Business Address: Shop No. 9, Second Floor, Goyal Mansion, 324 Samuel Street, Mumbai, Maharashtra, India.
We appreciate your trust in BE PROFESSIONAL and thank you for choosing our products.
BE PROFESSIONAL — Professional Results. Luxurious Care.